MGDL-002

In order to process your complaint as soon as possible, please fill in your details and answer each of the fields below, numbered from 1 to 6.

The information provided in these fields and the transmitted documents will enable us to study the admissibility and the validity of your complaint and, if necessary, to intervene with the Administration.

All your details and documents will be treated confidentially.

If necessary, we will contact you for additional information or documents. Therefore, be sure to include a valid phone number, email address and/or postal address.

If you have any questions, do not hesitate to contact us by phone at (+352) 26 27 01 01.

Fields marked with a star* are mandatory.

First name*
Last name*

Matricule

Adress*
Adresse
Adresse
Adresse

Phone*

E-mail

1/ Name of the concerned authority(ies)?* :

2/ Your problem concerns primarily:

n unclear or unjustified decision
A slow reaction or an inaction of an administration
The inappropriate behavior of an agent
Other:

Please specify:

3/ Explain your problem in a few lines*:

4/ Have you already undertaken specific steps with the concerned administration(s) to find a solution (e.g. request for reconsideration or explanations, objection or reminder letters)?*

Oui Non

Sorry, your complaint can not be validated.

Before you file a complaint with the Ombudsman against a slow reaction, a lack of reaction or a decision of an administration, you must have contacted the relevant administration to ask for an explanation, a clarification, or to challenge the decision.

We recommend to intervene in writing (preferably by registered letter with acknowledgment of receipt) and to keep a copy thereof.

In case you have not received an answer or if you are not satisfied with the answer received from the administration, you can fill in the present form.

For any information, you can contact us by phone at (+352) 26 27 01 01.

5/ If yes, contacts occurred via:

Phone

Please specify the content of these exchanges (date(s), interlocutor(s), summary):

E-mail

Please send us a copy of these exchanges when filling in field 6.

Courrier

Please send us a copy of these exchanges when filling in field 6.

6/ Please send us the appertaining supporting documents (contested administrative decision, exchange of letters, emails, etc.):

Online upload form (*.pdf, *.doc/x, *.xls/x, *.jpeg, *.png | Max 2 Mb)

E-mail

Address the documents in support of your complaint by email to the following address: info@ombudsman.lu

Do not forget to include your first name, last name and phone number, the submission date of your complaint and the list of supporting documents.

Courrier postal

Address the documents in support of your complaint by post to the following address:

     Ombudsman
     36, rue du Marché-aux-Herbes
     L-1728 Luxembourg

Do not forget to include your first name, last name and phone number, the submission date of your complaint and the list of supporting documents.

To validate your complaint, please copy the code below: