ONLINE COMPLAINT FORM

Before you file a complaint with the Ombudsman against a slow reaction or a lack of reaction or against a decision of an administration, you must previously have contacted the relevant administration to ask for an explanation, a clarification or to challenge the decision.

We advise you to intervene in writing (preferably by registered letter with acknowledgment of receipt) and to keep a copy.

In case you have not received an answer or if you are not satisfied with the answer received from the administration, you can fill in the present form.

Warning: The introduction of a complaint to the Ombudsman does not suspend limitation periods for administrative and litigation appeals.
Name of the concerned authority(ies)?
Your problem concerns primarily:
Explain your problem in a few lines?
Since when does this problem exist ?
Do you have already contacted the concerned administration(s) in order to find a solution?
If yes, contacts were held by?
Can you briefly summarize the content of these exchanges? (Please indicate the respective dates of the contacts, if possible)
Upload the documents supporting your application (contested administrative decision, correspondence with the Administration, etc.) or send them by Post
info@ombudsman.lu
Médiateure
36, Rue du marché-aux-Herbes
L-1728 Luxembourg
+ Add files
According to lawAccording to law "and Freedoms" of 6 January 1978, you have a right to access and rectify information concerning you. If you wish to exercise this right and obtain information about you, please contact Ombudsman.lu