Useful Links

The legal information service welcomes individuals who wish to receive information and be referred to the relevant services, in particular in the following areas: civil-, lease-, divorce-, criminal -, and labour law.

In practice, the work of the service essentially consists of informing individuals about procedures and legal proceedings, distributing models of requests or explaining legal steps and actions for which a lawyer is not necessary.

Site Internet : https://justice.public.lu/fr/aides-informations/accueil-info-juridique.html

Website : www.annuaire.public.lu

Website : www.etat.public.lu

The National service of the Mediator of consumption (Service national du Médiateur de la consommation) is a neutral and independent body which makes available to consumers and traders a voluntary and confidential procedure designed to resolve consumer disputes, that is to say disputes deriving from a sale contract or a service contract entered into between a consumer and a trader, on an amicable basis.

The Mediator of consumption may serve as an impartial intermediary in order to facilitate dialogue between the parties and assist them in jointly seeking an amicable solution. If the parties do not reach an amicable agreement, the Mediator of consumption can suggest a solution to them, which they are free to accept or reject.

Ancien Hôtel de la Monnaie
6, rue du Palais de Justice
L-1841 Luxembourg

Tel: (+352) 46 13 11
Fax: (+352) 46 36 03

Email: info@mediateurconsommation.lu
Website: www.mediateurconsommation.lu

The ULC is a non-profit association whose purpose is the protection, defence, information and “education” of Luxembourg consumers. As a representative body, it also represents consumers with public and political authorities.

55, rue des Bruyères
L-1274 Howald

Tél : (+352) 49 60 22 – 1

E-mail : info@ulc.lu
Site Internet : www.ulc.lu

A consumer residing in Luxembourg or within the territory of the European Union may introduce an application for mediation against a professional (operator, supplier/operator of electricity/natural gas network or postal service provider) established in Luxembourg. In the same way, a professional established in Luxembourg may introduce an application for mediation against a consumer residing in Luxembourg.

The ILR proposes an alternative dispute resolution mechanism by which an independent third party, called the mediator, helps the parties to find an amicable solution to their dispute.

The mediation process is voluntary, free and quick.

17, rue du Fossé
L-1536 Luxembourg

Site Internet : www.ilr.lu

The CLLV's mission is to find an out-of-court settlement of national and cross-border disputes relating to package travel contracts concluded by a consumer, resident or not in Luxembourg, and a professional established in Luxembourg as well as any other travel service contract concluded by a consumer, resident or not in Luxembourg, through a travel agency established in Luxembourg.

The CLLV can also be seized when a professional not established in Luxembourg accepts the CLLV’s competence for disputes with consumers residing in Luxembourg.

55, rue des Bruyères
L- 1274 Howald

Email : cllv@pt.lu
Site Internet : www.ulc.lu

The mediator deals with requests for the extrajudicial settlement of insurance disputes between consumers (whether or not they are resident in Luxembourg) and life and non-life companies that are ACA members. The mediator's opinions, proposed solutions or amicable agreements are not binding on the parties concerned.

https://www.aca.lu/fr/mediation/pourquoi-la-mediation/

The Centre for Equal Treatment (CET ) was created by the law of 28 November 2006. The CET carries out its missions independently, and its purpose is to promote, analyse and monitor equal treatment between all persons without discrimination on the basis of race or ethnic origin, sex, sexual orientation, religion or beliefs, handicap or age.

65, route d'Arlon
L-1140 Luxembourg

Tél : (+352) 28 37 36 35

E-mail : info@cet.lu
Site Internet : http://cet.lu

Le Médiateur européen est un organe indépendant et impartial qui peut demander des comptes aux institutions et aux agences de l’Union européenne, et qui promeut la bonne administration. Le Médiateur européen aide les personnes, les entreprises et les organisations qui rencontrent des problèmes avec l’administration de l’Union européenne en enquêtant sur des plaintes relatives à des cas de mauvaise administration de la part des institutions et organes de l’Union européenne, ainsi qu’en examinant, de sa propre initiative, des questions systémiques plus larges.

1 avenue du Président Robert Schuman
CS 30403
F-67001 Strasbourg Cedex

Tél : (+33) (0)3 88 17 23 13

Formulaire de contact
Site Internet : www.ombudsman.europa.eu

Si vous rencontrez des problèmes avec une administration publique dans un autre Etat membre de l’Union européenne, vous pouvez vous tourner vers le réseau SOLVIT.

Le réseau SOLVIT a été mis en place par la Commission européenne dans le but de résoudre à l’amiable les difficultés rencontrées par les citoyens ou les entreprises dans la mise en œuvre du droit de l’Union européenne.

Il permet de trouver une solution extrajudiciaire (informelle) aux plaintes des citoyens et des entreprises, pour autant que ces problèmes ne fassent pas l’objet d’une action en justice au niveau national ou au niveau de l’Union européenne.

Les centres SOLVIT existent au sein de chaque Etat membre de l'Union européenne ainsi qu’en Islande, au Liechtenstein et en Norvège. Ils traitent gratuitement les plaintes qui leur sont présentées.

SOLVIT Luxembourg
Ministère de l’Économie
Direction du Marché intérieur et de la Concurrence
19-21 boulevard Royal
L-2449 Luxembourg

E-mail : solvit@eco.etat.lu
Site Internet : ec.europa.eu/solvit

The Okaju's mission is to ensure the implementation of the International Convention on the Rights of the Child signed on 20 November 1989 in New York and ratified in Luxembourg on 20 December 1993.

In this sense, the Okaju may receive information and complaints from any minor child or adolescent whose rights have not been respected by his parents, legal guardians, or by an association or institution that takes care of such minors.

65, route d’Arlon
L-1140 Luxembourg

Tél : (+352) 28 37 36 35

E-mail : contact@okaju.lu
Site Internet : www.okaju.lu

Le médiateur scolaire traite les réclamations qui concernent le maintien au lycée des élèves menacés par le décrochage scolaire, l’inclusion au sein de l’école des élèves à besoins spécifiques ainsi que l’intégration scolaire des enfants issus de l’immigration.

29, rue Aldringen
L-1118 Luxembourg

Tél : (+352) 24765280

E-mail : contact@mediationscolaire.lu
Site Internet : www.mediationscolaire.lu

SIMPA is here to help with any questions or concerns you may have regarding services for elderly people – residential care, supported living, day centres, mobile domestic help and care, meals on wheels, emergency response systems, activities for older people, and the Club Aktiv Plus.

It is not always possible to resolve an issue through a direct discussion between the older person, their relatives and the service provider. Mediation within services can help to find a solution that is satisfactory for everyone. Our mission is to promote open and constructive dialogue in order to ensure the quality of life of older people and to facilitate better cooperation amongst service providers.

Adresse: 11, rue Robert Stumper
L-2557 Luxembourg

Email: info@simpa.lu
Site Internet: https://simpa.public.lu/fr.html

The national health information and mediation service is a structure provides information, advice, prevention and resolution services to and between healthcare providers and patients.

The service is free and open to both the patient and the healthcare providers.

11, rue Robert Stumper
L-2557 Luxembourg

Tél : (+352) 24 77 55 15

E-mail : info@mediateursante.lu
Site Internet : www.mediateursante.lu

Certain municipalities offer to their residents a free mediation service.

Do not hesitate to contact your municipality for more information.