The Ombudsman was established under the Law of 22 August 2003 (fr).

As the Mediator of the Grand-Duchy of Luxembourg, the Ombudsman manages complaints concerning the functioning of state and municipal administrations, and other appertaining public institutions or -bodies.

Thus, any person who believes that an authority did not function in line with its respective mission or contravenes the usual practice, laws or regulations may, via written complaint or oral assertion at the Ombudsman’s secretariat, request that his or her case is brought to the attention of the Ombudsman.